Privacy Policy

Installation Solution's Privacy Policy

This policy was last updated June 22nd, 2021.

Installation Solution, Inc. (“IS”) is committed to protecting your personal privacy. This Privacy Policy explains how we collect, store, process, transfer, and use data that identifies you. This Privacy Policy also explains how you can exercise your privacy rights.

We recommend that you read this Privacy Policy in full to ensure you are fully informed.

This Policy applies to information we collect, or information that is submitted to us through:
  • The website, (“the Website")
  • Social media applications (“Social Media”) *
  • Email and other electronic messages, except for personal messages sent to our customers by an individual from Installation Solution
  • Interactions with advertising and applications on third-party websites and services
  • Online and offline events or trade show registrations
All information that you provide on the Website or Social Media is voluntary. If you submit personal information, you agree that we may keep a record of that personal information.

Personal Information

We collect several types of information from and about users of the Website and Social Media including:
  • Information by which you may personally be identified – name, postal address, email address, employer information, telephone number, or any other identifier through which you may be contacted or identified (“Personal Information”).
  • Personal information that we collect may also include:
      • Information that you provide by filling in forms, such as entering a promotion, submitting an order through the Website, or otherwise contacting us via the Website
      • Content that you publish, and view on Social Media
      • Correspondence Records for contact you initiate
      • Your search queries and content you viewed on the Website
This list includes Personal Information we currently collect and information we have collected in the past 12 months. You also may provide information to be published or displayed (“posted”) on Social Media. Your user Contributions are posted and transmitted to others at your own risk. We cannot control the actions of other users on Social Media. Therefore, we cannot and do not guarantee that your user contributions will not be used by unauthorized persons and/or in unauthorized manners.

Other Information

Each time a computer visits the Website or Social Media to read or download information, we may collect certain information from that computer. This information is automatically collected and may include information like the following:
  • IP Address
  • Device type, unique device identification numbers
  • Browser being used
  • Operating system
  • Internet domain from which your computer accesses the Website
  • Referring website
  • Date and time of your visit to the Website or Social Media
  • Geographical location (country or city-level)
  • Search Engine queries used to get to the Website
  • Information about how you interacted with the Website, such as pages accessed, and links clicked

This list includes information we currently collect and information we have collected in the past 12 months.

This information is used for internal analytic purposes to improve the quality and relevance of the Website for our visitors. We may also associate this other information to Personal Information that you have previously provided.

How Information is Collected and How is it Used

We collect information directly from you when you voluntarily provide it to us and automatically as you navigate through the Website or Social Media. Information collected automatically may include information collected through cookies and other tracking technologies.

We may place a text file or cookie in the browser files of computers that visit the Website. Cookies are small text files that a site transfers to your computer’s hard drive through your web browser (with your permission), that enable the Website to recognize your browser and remember certain information. You can decline our cookies and we will no longer collect information from your computer.

How We Use Information
Any of the information we collect from you may be used in the following ways:
  • To present the Website, Social Media, and its contents to you
  • To improve the Website and customer experience
  • To generate reports and analytics
  • To contact you to provide information or services you requested from us
  • To send periodic marketing emails
  • To fulfill any other purpose for which you provided information
  • To carry out our obligations from any contracts entered between us, including billing and collection
  • For legal and safety purposes, such as to: defend or protect us, you, our customers, or third parties from harm or in legal proceedings; protect our rights; protect our security and our employee and customer’s security; respond to court orders, lawsuits, subpoenas, and government requests; and address legal and regulatory compliance.
  • Any other way we may describe when you provide the information
You have the right to opt-out of marketing communication we send at any time. You can do so by clicking on the unsubscribe link in the marketing email we send you.


Do Not Track Mechanisms

Your browser may deliver a Do-Not-Track (DNT) signal to the Website. Because of the changing state of technology and indecision within the Technology and Marketing industries regarding the meaning of DNT signals, we cannot guarantee that we will be able to honor DNT signals. However, we strive to offer your choices when you use the Website.

Disclosure of Your Information

We will not share Personal Information with a third party to allow that party to market its goods or services unless you sign up for a webinar or event which includes a disclosed co-sponsor. Co-sponsors’ use of information will be subject to their own privacy policy.

We may disclose aggregated information that does not contain Personal Information about our users without restriction.

We may disclose Personal Information that we collect to our related companies and affiliates, third-party suppliers, partners, and service providers:

  • To fulfill the purpose for which you provided the Personal Information
  • For any purpose disclosed by us when you provide the information
  • With your consent
  • To comply with any court order, law, or legal process where disclosure is necessary. Including to respond to any law enforcement body, regulatory body, government agency, or court request
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Installation Solution, our customers or others

Privacy on Third-Party Websites and Social Media

The Website or Social Media may contain links to third-party applications, products, services, or websites (“Third-Party Locations”) for your convenience and information. We do not receive, control, or monitor the privacy practices of these Third-Party Locations. Interaction on any other website, including websites which have a link to the Website, is subject to that website’s own terms and policies. We encourage you to review the privacy policy of any Third-Party Locations with which you interact before allowing the collection of your Personal Information.

We may also provide social media features that enable you to share information with your social networks and to interact with Installation Solution on various social media sites. Installation Solution is not responsible for the Personal Information you choose to provide in these forums. If the site allows users to publicly post, comment, indicate interest or complaint, and you decide to post a submission, your name or Personal Information may appear on the site. Information you submit can be read, viewed collected or used by other users of these forums and could be used to contact you or send you unsolicited messages that neither you nor Installation Solution control. We encourage you to review the privacy policies and setting on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.


How We Protect Your Information

We are committed to ensuring the security of your Personal Information to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We have implemented measures designed to secure your Personal Information.

Data Hosting: Data is hosted on data servers qualified by global IT standards and regulations. All of Installation Solution’s data is securely hosted on data servers in the USA. The server and network infrastructure are PCI 3.2.1 compliant.

Data Retention: Installation Solution maintains a robust backup plan where data is stored in a secure location and multiple data backups are retained for a stipulated period and then removed from the system. All personal data is stored and transferred in compliance with applicable global regulations. Application and customer logs generated are maintained per established retention limits. Post this period, data records are scheduled for auto-removal.

Processing Data: Installation Solution processes data necessary for the purchase and delivery of products in a fair and lawful manner. Personal data is processed in a manner that ensures security and confidentiality, including prevention of unauthorized access to or use of this data. User authentication and profile data are collected and processed within the HTTPS (Hyper Text Transfer Protocol Secure) secure web environment.

Installation Solution Does Not Sell Your Information

Installation Solution will never sell, rent or trade your personal information with third parties.

Children Under the Age of Eighteen

Installation Solution does not knowingly request, collect, or sell Personal Information from any individual under the age of 18. If we learn we have collected or received Personal Information from an individual under 18 without verification of parental consent, we will delete that information.

Access and Correction to Personal Information

You have the right to request access to, rectification of errors in, or erasure of your Personal Information. You have the right to object to the processing of your personal data and to receive a copy of your Personal Information. To request access to, or correction or erasure of any Personal Information that you have provided us, call customer service with your request and proof of your identity. We may not fully accommodate a request if the request would violate applicable law.

Your Acceptance of this Privacy Policy

By use of the Website or Social Media, you are consenting to the use of your information as explained in this Privacy Policy. If you do not agree with these terms or any future changes, then please do not interact with Installation Solution through the Website or Social Media.

Changes to Our Privacy Policy

If we make changes to how we treat our users’ Personal Information, in response to changing legal, technical, or business developments, we will notify you via a notice at the top of this policy. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring you periodically visit the Website and this Privacy Policy to check for changes.